Last updated: May 02, 2026

At JAYDEM Hardware Trading (“the Company,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, and process your information when you visit https://jaydemtrading.com, purchase our hardware and construction products, or interact with our 24/7 AI Support assistant.

This Privacy Policy is an integral part of our service. It should be read in conjunction with our Terms and Conditions, which govern the rules of use for our website and AI services.

1. THE DATA WE COLLECT

We collect several types of information to serve you better:

• Identity & Contact Information: Name, delivery address, billing address, email, and phone number.

• Transaction Data: Records of hardware products, paints, and electrical supplies you have purchased and your payment history.

• AI Support Transcripts: We collect and store logs of your conversations with our 24/7 AI Assistant to provide customer service and improve response accuracy.

• Technical & Usage Data: IP addresses, browser types, and “cookies” that help us understand how you navigate our store.

2. HOW WE USE YOUR INFORMATION

We process your data based on your consent and our legitimate business interests:

• Order Fulfillment: To process your orders, manage deliveries to your site, and handle returns.

• AI Customer Support: To provide instant answers to your product inquiries, stock checks, and pricing questions via our automated assistant.

• Safety & Accuracy: We review AI transcripts to ensure the bot is providing correct technical information about hardware and construction materials.

• Marketing: To inform you of sales, new arrivals (e.g., power tools, specialized paints), and seasonal promotions.

3. AI SUPPORT SERVICES & DATA SECURITY

Our AI Support assistant is designed to provide 24/7 information.

• Processing Prompts: When you ask the AI a question, your text is processed to generate a helpful response.

• Data Protection: We use secure encryption for all AI interactions. While we use industry-leading AI models, your specific business data is not used to train public models.

• User Responsibility: We advise users not to enter highly sensitive financial data or confidential project blueprints into the AI chat interface.

4. DATA SHARING & DISCLOSURE

JAYDEM Hardware Trading does not sell your personal data. We only share information with:

• Delivery & Logistics Partners: To ensure your construction materials reach the correct job site.

• Payment Gateways: To securely process your credit card or digital wallet payments.

• Legal Authorities: If required by the National Privacy Commission or other government bodies in the Philippines.

5. DATA RETENTION

We retain your information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or warranty requirements.

6. YOUR RIGHTS UNDER THE DATA PRIVACY ACT

In accordance with the Philippine Data Privacy Act of 2012, you have the right to:

• Be Informed: To know how your data is being used.

• Access & Correct: To see your data and update it if it is inaccurate.

• Erasure: To request that we delete your data from our active records.

• Object: To opt out of marketing communications or AI data logging.

7. COOKIES

Our website uses cookies to distinguish you from other users and to track your shopping cart contents. You can set your browser to refuse cookies, but some parts of the website (like the checkout) may not function properly.

8. INTERNATIONAL TRANSFERS

If our AI service providers or web hosts use servers located outside the Philippines, we ensure that they provide a level of data protection that meets or exceeds local requirements.

9. CONTACT INFORMATION

For questions regarding this policy or to exercise your privacy rights, please contact our Data Privacy Officer:

JAYDEM Hardware Trading

Address: San Isidro Street, Lopez, Quezon, 4316 Philippines

Email: support@jaydemtrading.com

Mobile: +63 917 521 5226